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Chris Miles, CEO of Miles Technologies, answers your most pressing technology questions.
Email a question to Chris at CEO@milestechnologies.com!
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Q:
I own a small warehousing company. My employees seem to be spending more time than ever on the phone with customers providing status updates and it’s making it more difficult to get our work done on time. How can I streamline this process so that customers can get the updates they need without taking up so much of employees’ time?
A: Web portals are a great automation solution. When developed correctly, a web portal can significantly reduce the time your employees spend on the phone manually providing updates to your customers. A web portal allows your customers (as well as employees and vendors, if you like) to login to the system and see any information you deem relevant to that specific person or group.
Some of the many advantages your business will gain by using a web portal include:
• Increased productivity due to elimination of tedious paperwork and data entry.
• Enhanced customer relationships with personalized, user-specific portal access.
• Effective communication with colleagues, employees, and customers.
• Streamlined business processes with vendors, field staff, subcontractors and others.
• Strong corporate branding with unique, consistent design.
A web portal will allow you to communicate with all the people essential to your business in an effective manner and streamline your everyday operations by allowing you to manage multiple processes in one central location.
If you’d like to learn more about how a web portal can help you
run your business more efficiently,
contact Miles Technologies today!
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